A QUICK CHECK FIRST
What you’ll need
- Your ZivoPlay access details: an M3U playlist link or Xtream Codes (server URL, username and password). We provide both formats—choose the one you prefer that your player supports.
- Your LG TV model, internet access and an LG account if the store requests it.
- A player listed for your TV’s model and region.
LG webOS is not Android TV. Install through the LG app store; Android APK files do not install on webOS.
Returning after a renewal? Check your existing setup first. Don’t delete a working playlist unless you need to replace its details.
Let’s get you connected.
0 of 5 steps complete- 01
Open your LG app store
Press Home on the remote and choose Apps or LG Content Store, depending on your webOS version. Search for the compatible player agreed with support, check the listing and install it. Menu names vary between models.
- 02
Choose the player’s connection method
Launch the app. Choose M3U or Xtream Codes if the app offers both: ZivoPlay provides either format. If it shows a device ID and key, keep that screen open and use the publisher’s management site displayed there.
- 03
Choose M3U or Xtream Codes
ZivoPlay provides both M3U and Xtream Codes. Choose either supported option in your player, then follow the matching instructions below. You only need to add your account once.
Use Xtream CodesServer URL + username + password
- Select Xtream Codes or XC API in your player.
- Name the connection ZivoPlay.
- Enter the server URL, username and password provided by ZivoPlay in the three matching fields.
- Save or sign in, then let the channel list load.
Use M3UOne complete playlist link
- Select M3U, Playlist URL or Add playlist in your player.
- Name the playlist ZivoPlay.
- Paste the complete M3U link provided by ZivoPlay into the playlist URL field. Do not shorten it or split out its login details.
- Save or load the playlist, then let the channel list load.
For a TV app managed on its publisher’s website, use the same choice there if offered. If only one format is supported, use that one. Need your details again? Contact ZivoPlay.
Good to knowUse ZivoPlay as the playlist name. Keep the address exactly as supplied, including http/https and any port. A full M3U link and an Xtream Codes server URL are different fields; do not swap them.
- 04
Use the device portal if required
For an app that uses device activation, open its displayed management website on your phone. Enter the app’s device ID and key. Add your M3U link, or use its Xtream Codes option for the server URL, username and password if available. If you already logged in directly in the app, skip this step. Save the playlist and restart the TV app. Do not enter a TV app key into a MAG portal form.
- 05
Load the list and try a channel
Save the connection and allow the initial channel list to load. Open Live TV, choose a channel from your package and check picture and sound. Set your device clock to automatic and its time zone to London so the programme guide follows UK time.
Good to knowIf the guide is empty but channels play, refresh the EPG inside the player. Only add an EPG URL if ZivoPlay has supplied one.
IF SOMETHING GETS IN THE WAY
Common LG Smart TV questions
The player is missing from my TV’s app store
Check the TV model, software version and store region with support. Availability differs across TV generations. Do not change your region at random or try to install an Android APK on Samsung Tizen or LG webOS.
My username or password is rejected
Check for spaces introduced when copying, letter case and the exact server address. Use the IPTV login provided by ZivoPlay, not your email password. If it still fails, ask support to check the account’s expiry and current connection details.
The TV app opens but there are no channels
Check that you saved the playlist to the same device ID shown on this TV. Reload the app and confirm your subscription is active. If the player asks for activation payment, check whether its own app licence has expired.
Stuck on a step?
Tell us your device model, app name and the step number or exact error. Keep your passwords and playlist links out of public screenshots.
Get help with LG Smart TV ↗Want to test before subscribing?
Check compatibility and arrange free 24-hour viewing access on your LG Smart TV.
Explore the LG Smart TV trial ↗Official device and player help
Installation menus can change. These manufacturer and publisher references support the device-specific instructions above. ZivoPlay login guidance comes from our account setup process.