A QUICK CHECK FIRST
What you’ll need
- Your ZivoPlay access details: an M3U playlist link or Xtream Codes (server URL, username and password). We provide both formats—choose the one you prefer that your player supports.
- An iPhone or iPad with App Store access.
- Wi-Fi for initial setup; mobile data charges may apply when streaming away from home.
Use your ZivoPlay viewing credentials in the player. Your Apple Account password belongs only in Apple’s own account prompts.
Returning after a renewal? Check your existing setup first. Don’t delete a working playlist unless you need to replace its details.
Let’s get you connected.
0 of 5 steps complete- 01
Install from the App Store
Open the App Store and find an IPTV player that supports Xtream Codes or M3U. Confirm its publisher, device compatibility and any app charges. If you already have a working player, keep it and use its add or edit playlist option.
- 02
Open the playlist settings
In the app, find Add playlist, Add source or Add account. Choose either M3U or Xtream Codes if both are supported; ZivoPlay provides both formats. An app account used to buy a player licence may be separate from the playlist account used to watch.
- 03
Choose M3U or Xtream Codes
ZivoPlay provides both M3U and Xtream Codes. Choose either supported option in your player, then follow the matching instructions below. You only need to add your account once.
Use Xtream CodesServer URL + username + password
- Select Xtream Codes or XC API in your player.
- Name the connection ZivoPlay.
- Enter the server URL, username and password provided by ZivoPlay in the three matching fields.
- Save or sign in, then let the channel list load.
Use M3UOne complete playlist link
- Select M3U, Playlist URL or Add playlist in your player.
- Name the playlist ZivoPlay.
- Paste the complete M3U link provided by ZivoPlay into the playlist URL field. Do not shorten it or split out its login details.
- Save or load the playlist, then let the channel list load.
For a TV app managed on its publisher’s website, use the same choice there if offered. If only one format is supported, use that one. Need your details again? Contact ZivoPlay.
Good to knowUse ZivoPlay as the playlist name. Keep the address exactly as supplied, including http/https and any port. A full M3U link and an Xtream Codes server URL are different fields; do not swap them.
- 04
Load the list and try a channel
Save the connection and allow the initial channel list to load. Open Live TV, choose a channel from your package and check picture and sound. Set your device clock to automatic and its time zone to London so the programme guide follows UK time.
Good to knowIf the guide is empty but channels play, refresh the EPG inside the player. Only add an EPG URL if ZivoPlay has supplied one.
- 05
Check viewing away from home
Try playback on Wi-Fi first. If you later use mobile data, review the app’s data permission in iOS settings and your mobile allowance. Stop playback on another device if your subscription includes only one simultaneous stream.
IF SOMETHING GETS IN THE WAY
Common iPhone & iPad questions
My username or password is rejected
Check for spaces introduced when copying, letter case and the exact server address. Use the IPTV login provided by ZivoPlay, not your email password. If it still fails, ask support to check the account’s expiry and current connection details.
The app asks me to pay even though I subscribed
Some apps charge for their player features independently. Check the App Store listing and licence screen. A player purchase is not payment for ZivoPlay and should not require buying another viewing subscription.
The channel keeps buffering
Try an HD stream, close playback on other devices and compare several channels. If everything buffers, restart the player and test Ethernet or a stronger Wi-Fi connection. Avoid repeatedly reinstalling the app; it can remove your saved login and favourites.
Stuck on a step?
Tell us your device model, app name and the step number or exact error. Keep your passwords and playlist links out of public screenshots.
Get help with iPhone & iPad ↗Official device and player help
Installation menus can change. These manufacturer and publisher references support the device-specific instructions above. ZivoPlay login guidance comes from our account setup process.